Welcome to our shipping and delivery information page. Please read this information carefully before placing an order or reporting a lost or missing item. To ensure orders arrive in the time-fame advised, customers are asked to double check the delivery address is correct before proceeding with the order. Any delays or undelivered orders caused by in-correct delivery information is the sole responsibility of the customer.
We use internationally recognized couriers as our delivery partners and work closely with them to ensure the very best service. To ensure our customers stay updated on the progress on their shipment, our parcel tracking service provides customers with real time updates. Simply enter the assigned number into our partner's website.
We understand the importance of a speedy and secure delivery service. To guarantee prompt arrival, all orders are packed and sent for dispatch within 24-hours of payment verification. To ensure this, we kindly ask our customers to include the order number on payment information if applicable. This ensures quick order identification and helps avoid any delays identifying the payment.
The delivery time will be dependent on the region from where the order is placed. Orders to major town and cities in England, Scotland, Wales and Northern Ireland take from 2 days to 4 days on verification of payment. Orders outside towns and cities in the United Kingdom take an average of 4 working day, this can take up to 7 working days for outlying locations.
International orders to countries inside the EU take 4 to 7 working days on average. This is dependent on the exact location with orders to major towns and cities arriving quicker than orders to outlying locations. On dispatch of the parcel, an email will be sent that includes the estimated arrival date and the tracking id assigned to the shipment.
Patient privacy is a hallmark of the service, this extends to the packaging in which the order will arrive. There will be no mention of the medication, the website name or the nature of the contents. Smaller orders are packed in unmarked, plain, padded envelopes. Larger orders may be boxed and sent as one package or divided into smaller packages and sent in unmarked, plain, padded envelopes. In the event that more than one package is sent, our dispatch team will email additional tracking information.
By teaming up with recognized national and international couriers our delivery service is designed to be timely, discreet and transparent. After payment has been verified, our team get to working packing and preparing the order for dispatch. Orders are then forwarded to our delivery partner, issued track id and entered into our partner's delivery network.
We email the track id's to clients on dispatch of the order. This email will contain, the tracking id, the website address to check the status and the estimated arrival date of the package. If customers have any issues or experience a delay in receiving their order, our customer support team is available.
