Welcome to our site's Privacy Policy details page. When visitors commit to using our services, they trust us with data that's sensitive in nature, guarding it is a serious responsibility and duty, and we work hard to keep it protected.
This notice outlines our site's policy and practices regarding the collection, use, and sharing of personal data, with a particular focus on the sensitive nature of individual healthcare services. Our policy is written in a way that's transparent and in compliance with the General Data Protection Regulation (GDPR) and other stringent data protection laws throughout Europe. We only process user data for the legitimate, specific purposes outlined on this page.
If users ever have questions regarding their data or this policy, they can contact us through the messaging link at the top of the homepage or by email. All visitors to our site who are considering using the services are encouraged to read the following information carefully for a clear understanding of our personal data handling practices.
There are several types of information that are collected in order for us to both provide and maintain our services. To make understanding a bit easier, website visitors can categorise what's collected into two main types: Directly Provided Data and Automatically Collected Data.
Directly Provided Data is what we collect directly from the user, the data subject. This would include personal details provided when contacting customer support, creating an account, or placing an order. These are details that would be given to any site for processing needs, such as a name, delivery address, email address, telephone number, and any needed medical information that is required to safely dispense pharmaceutical products.
Automatically Collected Data is information that is gathered with various digital tools as user's browse. This information comes in the form of unique identifiers, such as a user's IP address, their operating system, the browser being used, their time zone, and device information. Data about patient interactions on our site, browsing patterns, and the links followed are also collected. This can include what pages were visited and what products were viewed. Much of this information is collected through various technologies, like Cookies, which are further detailed later on this page.
Collected data can only be used for specific, lawful purposes. Our primary use of user data is to fill and process any orders. This includes prescription verification, being able to dispense medications, the shipping and handling process, and managing payments or returns.
Contact information is only used to communicate directly with patients regarding orders and other customer services. We may also use data for personalisation to improve the user's experience. It helps us provide proper service and product recommendations that suit the right medical conditions. This is done based on individual consent, where required by law.
Aggregated usage data is also analysed, which helps us to improve our product availability, services, and overall user interaction with our website. This data also allows us to keep our site secure and efficient. Be advised that personal data or health information isn't used for any marketing purposes without separate and explicit consent by the patient.
Our site does not store or process any user credit card, debit card, or banking details on our servers. All transactions handled by our site are done so through the compliance guidelines of the Payment Card Industry Data Security Standards and accredited 3rd-party payment handlers, such as major banks and financial technology platforms.
During the checkout process, payment details are secured the passed to those handlers through encryption directly. The transaction data that we receive and store is minimal and includes a card's last 4 digits and the authorisation code, which allows us to receive customer confirmation and prevents fraud.
Individual health information from questionnaires or medical consultations, and other sensitive personal data, have very strict access controls applied through encryption both while 'at rest ' and while being relayed through TLS/SSL. These are cryptographic protocols used to ensure internet communication is secure. Only qualified healthcare professionals and the staff required to fill the order can process the information, helping to maintain lawfully compliant confidentiality.
A cookie is a tool that comes in the form of a small text file. It's sent by a site's server to a visitor's browser and gets stored on their computer. They can also be used to tailor ads based on user traffic. Our site utilises several types of cookies and similar tracking technologies for various functions as users browse or go through the checkout process. Some of the cookies can be disabled by the user, but some cannot be. Those that cannot are called Essential Cookies. They're in place for core functions, such as providing secure login and customer shopping cart maintenance.
Others, such as Analytic Cookies, allow us to better understand patients' interactions with us by collecting anonymous data on user behaviours, page visits, and traffic sources. We use services like Google Analytics, which is configured to keep IP addresses anonymous, to improve our website's overall performance and to maintain a pleasant user experience.
Marketing and advertising cookies are also used based on user consent. They allow us to track and analyse the effectiveness of sales campaigns as well as display ads that are relevant on 3rd-party platforms. Users on our site always have the option to manage cookie preferences as they see fit, either through their browser settings or directly through our cookie consent pop-up banner on our site. However, it should be noted that changing cookie preferences can affect certain functions of our site and could alter the user experience.
Note that by law, visitors to our site are not required to give any of their personal information to us when visiting us. We only require it for certain services at an individual's request, such as contacting us, registering an account or placing an order.
Under the European Union's General Data Protection Regulation, we serve as a data controller and affirm comprehensive user data rights, including the right to access, restrict processing, rectification of misinformation, and the right to be forgotten under certain conditions. The law mandates fully lawful processing, minimisation of data collections, security, limited purpose, and accuracy.
In order for data processing, there must be clear consent by the data subject to us, the data processor. In order to exercise any of these rights, please contact us with the specific request, and we will respond in full. Patients always have the right to submit a formal complaint to the appropriate authority but are urged to resolve any issues directly with the platform.
As previously outlined on this page, we only keep personal data for as long as needed to meet specific purposes, including all legal obligations. We've implemented access controls, encryption, and regular staff training in the prevention of unauthorised access, alteration, disclosure, or destruction of personal data. By complying with internationally recognised privacy laws, it is our aim to provide patients with a safe and secure platform that prioritises patient privacy.
